Current Tenants
Tenant Resources
Everything you need to manage your rental with Cleveland Comfort Housing. Pay rent, request maintenance, access checklists, and find answers — all in one place.
Maintenance Emergency?
Gas leak, flooding, no heat, broken entry lock — call immediately
Quick Access
Pay Rent Online
Pay securely via the RentRedi tenant portal. ACH, debit, and credit card accepted. Set up autopay to never miss a due date.
Open RentRedi Portal →
Submit Maintenance Request
Report a maintenance issue online. Emergencies? Call us directly at (216) 490-0217 — we're available 24/7.
Submit Request →
Move-In Checklist
Everything you need to do before and during your first week in your new home. Don't miss a step.
View Checklist →
Tenant FAQ
Answers to the most common questions about rent, maintenance, pets, leases, and more.
Read FAQ →
Contact Us
Questions, concerns, or just need to talk to someone? We're here Mon–Fri 9–5 and for emergencies 24/7.
Get in Touch →
How to Apply
Not yet a tenant? Learn about our application process and join the waitlist for future availability.
Learn How to Apply →
Rent Payment Info
We use RentRedi for all rent payments. It's free to use via ACH bank transfer, and auto-pay is strongly encouraged to keep you on time.
Maintenance Response Times
We take maintenance seriously. Here's what to expect when you submit a request.
No heat in winter, major water leak, gas smell, broken entry lock
Response: Immediate — call (216) 490-0217
Appliance failure, HVAC issues (non-emergency), plumbing problems
Response: 24–48 hours
Minor repairs, cosmetic issues, general wear and tear
Response: 3–5 business days
Important Contacts
Emergency Contacts
- Fire / Police / Medical911
- Gas Leak911
- After-Hours Maintenance(216) 490-0217
- Poison Control1-800-222-1222
Cleveland Comfort Housing
- Main Office(216) 490-0217
- Emailsupport@clevelandcomforthousing.com
- Office HoursMon–Fri 9 AM–5 PM
- Emergency Line24/7
Featured Tenant Guides
Need a little more context before you apply or settle in? These guides cover rental applications, affordable housing resources, and neighborhood planning.
Power Outage Checklist for Cleveland Renters
Prepare safe lighting and phone power, protect food, avoid electrical hazards, and know when to report a rental-specific problem.
Read guide →
Application PrepRental Application Documents Checklist
Organize identification, income records, rental history, and references before the right Cleveland-area home becomes available.
Read guide →
Renter SafetyHow to Spot a Rental Scam in Cleveland
Warning signs of fake listings and voucher waitlist scams, how to check a home's owner of record, and where to report fraud.
Read guide →
Seasonal TipsCleveland Snow Emergency Levels and Parking Bans
What Level 1, 2 and 3 snow emergencies mean, Cleveland's plow order and snow-ban streets, ReadyNotify alerts, warming centers and a storm checklist.
Read guide →
Moving GuideCleveland Trash, Recycling and Bulk Pickup Guide
City of Cleveland cart set-out rules, opt-in recycling, bulk week for furniture and mattresses, yard waste limits and free drop-off sites.
Read guide →
Moving GuideChange of Address Checklist for Ohio Renters
Update USPS forwarding, the Ohio BMV within 10 days, voter registration, the IRS and city income tax after moving into a new rental.
Read guide →
Moving GuideComplete Moving Checklist for Cleveland Renters
Plan utility transfers, move-in and move-out documentation, moving-day organization, and first-week setup in one practical guide.
Read guide →
Storm SafetySevere Weather Safety for Cleveland Renters
Prepare for thunderstorms and tornado warnings, choose a safer shelter area, avoid storm hazards, and report rental damage safely.
Read guide →
Summer ComfortSummer Cooling Tips for Cleveland Renters
Block afternoon sun, keep airflow paths clear, manage humidity, and know when a cooling problem should be reported.
Read guide →
Move-In ReadyRenters Insurance Guide for Cleveland Renters
What a renters policy covers, why sewer backup and flood need separate coverage, and the proof of insurance to send before move-in.
Read guide →
Utility HelpHeating Bill Help: HEAP, PIPP Plus & Winter Programs
2026–2027 dates, income limits and where to apply in Cuyahoga County for Ohio's heating assistance, crisis and $175 reconnect programs.
Read guide →
Winter ReadinessCleveland Winter Rental Tips
Plan for cold snaps, reduce frozen-pipe risks, watch for heating problems, and use the approved maintenance path when winter issues arise.
Read guide →
Request PrepMaintenance Request Documentation Checklist
Record the exact room and timing, describe safe observations, protect private details in photos, and submit a clearer maintenance request.
Read guide →
Emergency PlanningEmergency Contact Sheet for Cleveland Renters
Keep household contacts, maintenance numbers, utility details, and a simple communication plan together in one private place.
Read guide →
Appliance HelpRental Appliance Problem Reporting Checklist
Stop unsafe use, record useful symptoms, protect food and belongings, and report property-owned appliance problems clearly.
Read guide →
Getting StartedHow to Rent a House in Cleveland
A practical step-by-step guide to applications, lease terms, and what landlords usually check before approval.
Read guide →
Affordable HousingSection 8 in Cleveland
Learn how CMHA vouchers work, what paperwork you'll need, and how to search for a rental that fits your household.
Read guide →
Neighborhood GuideLiving in Garfield Heights
Explore one of our best-known renter-friendly areas with commute tips, neighborhood context, and local amenities.
Read guide →
Tenant Resource FAQ
These are the questions renters usually ask first when they're getting settled, paying rent online, or figuring out who to contact.
Where should I go first if I need help with my rental?
Start with the tenant resources hub. It brings together rent payment details, maintenance instructions, your move-in checklist, contact options, and common tenant questions in one place.
How do I pay rent online with Cleveland Comfort Housing?
We use RentRedi for online rent payments. ACH bank transfer is the simplest option, and setting up autopay can help you avoid late fees and missed due dates.
What counts as a maintenance emergency?
Issues like flooding, a gas smell, no heat during cold weather, or a broken entry lock should be treated as emergencies. Call right away so the issue can be addressed as fast as possible.
What should new tenants do during the first week?
Set up utilities, finish your move-in documentation, save the emergency number, confirm autopay, and read through the move-in checklist so you don't miss any early responsibilities.
Tips for a Great Tenancy
Set Up Auto-Pay
The easiest way to avoid late fees. Set it once in RentRedi and forget it.
Report Issues Early
Small maintenance problems become big ones when ignored. Report them as soon as you notice.
Change Air Filters
Tenants are responsible for HVAC filters. Check monthly, replace every 1–3 months.
Keep Insurance Active
Renter's insurance is required. It's affordable and protects everything you own.
Document the Property
Take dated photos when you move in. This protects your security deposit at move-out.
Communicate Proactively
If something comes up — job change, financial issue, lease question — call us early. We work with you.