Current Tenants
Tenant Resources
Everything you need to manage your rental with Cleveland Comfort Housing. Pay rent, request maintenance, access checklists, and find answers — all in one place.
Maintenance Emergency?
Gas leak, flooding, no heat, broken entry lock — call immediately
Quick Access
Pay Rent Online
Pay securely via the RentRedi tenant portal. ACH, debit, and credit card accepted. Set up autopay to never miss a due date.
Open RentRedi Portal →
Submit Maintenance Request
Report a maintenance issue online. Emergencies? Call us directly at (216) 480-4166 — we're available 24/7.
Submit Request →
Move-In Checklist
Everything you need to do before and during your first week in your new home. Don't miss a step.
View Checklist →
Tenant FAQ
Answers to the most common questions about rent, maintenance, pets, leases, and more.
Read FAQ →
Contact Us
Questions, concerns, or just need to talk to someone? We're here Mon–Fri 9–5 and for emergencies 24/7.
Get in Touch →
How to Apply
Not yet a tenant? Learn about our application process and join the waitlist for future availability.
Learn How to Apply →
Rent Payment Info
We use RentRedi for all rent payments. It's free to use via ACH bank transfer, and auto-pay is strongly encouraged to keep you on time.
Maintenance Response Times
We take maintenance seriously. Here's what to expect when you submit a request.
No heat in winter, major water leak, gas smell, broken entry lock
Response: Immediate — call (216) 480-4166
Appliance failure, HVAC issues (non-emergency), plumbing problems
Response: 24–48 hours
Minor repairs, cosmetic issues, general wear and tear
Response: 3–5 business days
Important Contacts
Emergency Contacts
- Fire / Police / Medical911
- Gas Leak911
- After-Hours Maintenance(216) 480-4166
- Poison Control1-800-222-1222
Cleveland Comfort Housing
- Main Office(216) 480-4166
- Emailinfo@clevelandcomforthousing.com
- Office HoursMon–Fri 9 AM–5 PM
- Emergency Line24/7
Tips for a Great Tenancy
Set Up Auto-Pay
The easiest way to avoid late fees. Set it once in RentRedi and forget it.
Report Issues Early
Small maintenance problems become big ones when ignored. Report them as soon as you notice.
Change Air Filters
Tenants are responsible for HVAC filters. Check monthly, replace every 1–3 months.
Keep Insurance Active
Renter's insurance is required. It's affordable and protects everything you own.
Document the Property
Take dated photos when you move in. This protects your security deposit at move-out.
Communicate Proactively
If something comes up — job change, financial issue, lease question — call us early. We work with you.