Tenant Services
Maintenance Requests
We keep your home in great shape. Submit all requests through your RentRedi tenant portal — we respond fast.
Life-threatening emergency?
Fire · Gas leak · Flooding · Carbon monoxide
Call 911 first, then us:
📞 (216) 480-4166Submit a Maintenance Request
All requests are handled through the RentRedi tenant portal
We use RentRedi to manage all maintenance requests — it keeps every request tracked, prioritized, and transparent for you from start to finish.
🔑Open RentRedi Tenant PortalLog in with the email used when you signed your lease
📱 No laptop? Get the App
Submit requests, upload photos, and track progress right from your phone.
No account yet? Email us and we'll get you set up.
How It Works
Three steps from request to resolution
Submit in RentRedi
Log in, describe the issue, and add photos for faster diagnosis
We Get Notified
Our team receives your request instantly and assigns it by urgency
Track Progress
Get real-time updates in the app as we schedule and complete your repair
⏱ Expected Response Times
We take every request seriously
🚨
Emergency
2 hrs
Flood · Gas leak · No heat (winter) · No electricity
⚠️
Urgent
24 hrs
Broken appliance · Plumbing leak · No hot water
📋
Routine
48 hrs
General repairs · Cosmetic fixes · Non-urgent items
💡 Tips for Faster Service
- →Add clear photos or a short video — it helps us diagnose and order parts faster
- →Describe where exactly the issue is (e.g. 'kitchen faucet, left handle')
- →Note when you first noticed it and whether it's getting worse
- →For urgent issues, also call us directly at (216) 480-4166
Questions? Call us at (216) 480-4166