Privacy Policy

Overview

Cleveland Comfort Housing LLC ("Cleveland Comfort Housing," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when you visit our website, contact us, submit a rental or housing inquiry, complete an application-related form, or interact with our advertising and lead forms.

Information We Collect

We may collect information you choose to provide, including:

• Name, phone number, email address, and other contact information.
• Housing preferences, move timeline, desired area, and related inquiry details.
• Application-readiness information such as income, employment, credit-related responses, and move-in readiness when you voluntarily submit it.
• Messages, notes, or documents you send to us.
• Information submitted through third-party forms, including Meta/Facebook lead forms or other advertising platforms.

We may also collect basic technical information such as pages visited, device type, browser type, referral source, and website analytics information through cookies, pixels, or similar tools.

How We Use Information

We use information to:

• Respond to rental, housing, maintenance, and general inquiries.
• Contact you by phone, email, or text regarding your inquiry or application interest.
• Evaluate housing preferences, application readiness, and next steps.
• Schedule showings, provide property information, and support tenant communication.
• Improve our website, advertising, lead forms, and customer service.
• Maintain records for business, compliance, security, and operational purposes.

Calls, Emails, and Text Messages

If you provide your phone number or email address, you agree that Cleveland Comfort Housing may contact you about your inquiry, available housing options, application questions, showings, maintenance matters, or related services. Message and data rates may apply for text messages. You may ask us to stop contacting you at any time.

Sharing Information

We do not sell your personal information. We may share information only when reasonably necessary, including with:

• Service providers that help us operate our website, forms, email, phone, analytics, or advertising.
• Property management, maintenance, leasing, or administrative team members assisting with your inquiry.
• Legal, regulatory, or safety-related parties when required by law or to protect rights, safety, or property.

Cookies, Pixels, and Advertising Tools

We may use cookies, analytics tools, Meta/Facebook tools, and similar technologies to understand website usage, measure advertising performance, and improve our marketing. These tools may collect information about your device, browser, and interactions with our website or ads. You can adjust cookie preferences through your browser settings.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No website, email, form, or electronic storage system is completely secure, so we cannot guarantee absolute security.

Your Choices

You may contact us to request updates, corrections, or deletion of information we maintain about you, subject to legal, business, and operational recordkeeping requirements. You may also request that we stop contacting you for marketing or inquiry follow-up.

Fair Housing

Cleveland Comfort Housing supports equal housing opportunity. We do not make housing decisions based on protected characteristics under applicable fair housing laws.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: