Question 1

When is rent due each month?

Accepted Answer

Rent is due on the 1st of each month. We offer a 5-day grace period until the 5th before late fees apply.

Question 2

How do I pay my rent?

Accepted Answer

Pay rent online 24/7 through your RentRedi tenant portal using ACH bank transfer (free), debit card, or credit card. Autopay is available and highly recommended.

Question 3

What should I do if I can't pay rent on time?

Accepted Answer

Contact us before the due date. We may be able to work out a short-term payment plan. Communication always leads to better outcomes.

Question 4

How do I submit a maintenance request?

Accepted Answer

Submit online at clevelandcomforthousing.com/maintenance (available 24/7) or call (216) 480-4166. For emergencies, call immediately even after hours.

Question 5

What counts as a maintenance emergency?

Accepted Answer

Emergencies include: no heat below 65°F, active flooding or water leaks, gas leaks, complete loss of electricity, broken entry locks, or any immediate safety hazard.

Question 6

How quickly are maintenance requests handled?

Accepted Answer

Emergencies are handled same-day. Urgent issues within 24–48 hours. Routine maintenance within 3–5 business days.

Question 7

How long are standard lease terms?

Accepted Answer

Standard leases are 12 months. 6-month or month-to-month leases may be available in certain situations at a slightly higher rate.

Question 8

Are pets allowed at Cleveland Comfort Housing properties?

Accepted Answer

Some properties are pet-friendly with an additional pet deposit and monthly pet rent. Breed and size restrictions apply. Contact us about the specific property you're interested in.

Question 9

What happens if I need to break my lease early?

Accepted Answer

Early termination typically involves a fee of 1–2 months' rent. Ohio law requires us to make reasonable efforts to re-rent the unit (ORC 5321.14), so you only owe rent during actual vacancy. Legal exceptions exist for military orders and domestic violence.

Question 10

What is required to move in?

Accepted Answer

First month's rent, security deposit (typically one month's rent), and proof of active renters insurance. All adults living in the unit must sign the lease before receiving keys.

Question 11

Is renters insurance required?

Accepted Answer

Yes — all tenants must maintain renters insurance throughout the lease. Our property insurance covers the building, not your belongings. Renters insurance typically costs $15–30 per month.

Question 12

How do I get my security deposit back?

Accepted Answer

Give proper written notice, leave the property clean and undamaged, and attend the move-out inspection. Under Ohio law (ORC 5321.16), we return deposits within 30 days with an itemized list of any deductions. Normal wear and tear cannot be deducted.

Question 13

What are my rights if my heat stops working in winter?

Accepted Answer

Ohio law requires landlords to maintain heating systems capable of keeping your unit at 65°F when it's cold outside. If heat fails, submit an emergency request immediately. If we don't respond in a reasonable time, you have rights under Ohio Revised Code 5321.07.

Question 14

How much notice does my landlord need to give before entering?

Accepted Answer

Ohio law requires landlords to give 24 hours' advance notice before entering, except in genuine emergencies. We always respect your privacy and notify you before any scheduled entry.

Question 15

What is normal wear and tear for security deposit purposes?

Accepted Answer

Normal wear and tear — small nail holes, minor carpet wear, light scuffs — cannot be deducted from your deposit. Damage (stains, large holes, broken fixtures, excessive filth) can be deducted. The move-in inspection checklist establishes the baseline.

Frequently Asked
Questions

💳Rent Payments

🔧Maintenance & Repairs

📋Lease & Policies

🏠Move-In & Move-Out

⚡Utilities & Services

🎨Property Rules & Changes

⚖️Tenant Rights in Ohio

Helpful Tenant Guides

Still Have a Question?

Quick Access

Tenant Portal

Maintenance Request

Our Properties

Frequently AskedQuestions