Something needs fixing in your unit. Here's exactly how to report it, what information to include, and what to expect after you submit — whether it's a dripping faucet or a heating emergency.
🚨 Is this an emergency? If you have no heat, an active water leak, sewage backup, a gas leak, or a broken door lock — call us immediately at (216) 480-4166. Don't wait. Gas leaks: call 911 and your gas company first.
Before reaching out, take a moment to describe what's happening as clearly as possible. "The bathroom faucet won't stop dripping" is more helpful than "something's broken." If it's safe to do so, take a photo.
Call (216) 480-4166 or email info@clevelandcomforthousing.com. Both work — use whichever is easiest for you.
To get your repair handled faster, include:
We'll confirm receipt of your request and schedule a time with you. For non-urgent repairs, expect 3–5 business days depending on parts and availability.
A maintenance tech will come at the scheduled time. If you can't be home, let us know in advance and we can arrange entry with proper notice per your lease terms.
Not everything needs immediate attention — but some things do. Here's how to tell the difference:
Call immediately for:
Submit as a normal request for:
📋 Keep a record: Save the date and method of your maintenance request. If you email us, you automatically have a timestamp. If you call, jot down the date and what was discussed. This helps if there's ever any confusion later.
We're here to keep your home in good shape.
You can also visit /maintenance to submit a request online at any time.
Browse our available properties or get in touch. We respond fast.
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